will england :: motorcycle notes and tips
will england :: motorcycle notes and tips
Concerning your warranty questions I would refer you to read, carefully, the
provisions of the BMW Limited Warranty, a copy of which must be provided to
you as the retail consumer of the motorcycle, which is a consumer product.
The manufacturer cannot force "tie-in" purchases of parts or services
to maintain a warranty in effect. Refer to section 102(c) of the
Magnuson-Moss Consumer Warranty Protection Act of July 1, 1975. A good,
easy-to-read explanation of the Act can be found at:
http://www.mlmlaw.com/library/guides/ftc/warranties/undermag.htm
Basically, you must be able to prove that the recommended services
were competently performed in accordance with the manufacturer's schedule,
using parts that meet the specifications of the manufacturer. In most cases,
practicality dictates that you use BMW parts on a BMW, but a Bosch Spark Plug
in a Bosch box, versus the identical plug in a BMW box, would not be
construed as being of differing level of quality. You get the idea.
A couple of tips:
1) Save your receipts for oil, filters and other maintenance parts.
Write the date and mileage the parts were installed right on the receipt.
2) Your dealer is your agent representing you in a warranty claim to
the manufacturer. Go in making demands, and you'll get what the law and the
book requires, and not one thing more. Treat your dealer with dignity and
respect, and he's likely to do the same.
I had a lot of customers who did their services themselves, for the
most part, but they would bring the bike in once a year for a complete tune
and checkover. They always got the warranty service to which they were
entitled.
Remember, your dealer gets PAID to do warranty work. It can be a
profit center for him as well as a way to get you back into the store to see
the new models he has on display. Really smart dealers give out demo bikes
for rides while your bike's getting serviced.
Just some thoughts...
Tom Cutter,
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